Returns & Refunds Policy

At EPOFURNITURE, every piece is carefully inspected before it leaves our workshop. Because many of our tables are handcrafted and made specifically for each customer, return eligibility depends on whether your order is custom-made or an in-stock item.

Please review this policy before placing your order.

Custom & Made-to-Order Furniture

Most EPOFURNITURE tables are made specifically for the customer based on selected dimensions, wood, resin color, base, finish, or other design details.

Because these pieces are made to order, customized products cannot be returned or refunded once production has begun.

Custom orders include, but are not limited to:

• Epoxy resin tables

• River tables

• Live edge tables

• Dining tables

• Conference tables

• Coffee tables

• Desks

• Custom-sized furniture

• Furniture made with a customer-selected wood slab, resin color, base, or other specifications

Please review all dimensions, materials, colors, drawings, and other order details carefully before giving final approval.

If you need to cancel or change a custom order, contact us at support@epofurniture.com as soon as possible. Once materials have been prepared or production has started, cancellation or major changes may no longer be possible.

Returns for In-Stock Items

Non-customized, in-stock items may be eligible for return within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must not have been assembled, modified, damaged, or altered.

• Original packaging must be retained whenever possible.

• Proof of purchase is required.

• The return must be approved by EPOFURNITURE before the item is shipped back.

Approved returns are subject to a 30% restocking fee after inspection.

Customers are responsible for return freight, packaging, handling, and other return-related costs unless the return is the result of a verified manufacturing defect, shipping damage, or an incorrect item sent by EPOFURNITURE.

Please do not ship an item back without contacting us first. Unauthorized returns may not be accepted.

Final Sale Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Custom or made-to-order furniture

• Specially commissioned pieces

• Showroom or sample pieces marked Final Sale

• Clearance items marked Final Sale

• Items that have been modified after delivery

Nothing in this policy limits any rights you may have under applicable law.

Shipping Damage, Incorrect Items & Manufacturing Defects

We carefully inspect and package every piece before shipment. If your furniture arrives damaged, defective, or different from what you ordered, please contact us at support@epofurniture.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the furniture

• Photos of the packaging or wooden crate

• Video when helpful

• A photo of the shipping label or freight documentation, if available

For freight deliveries, please inspect the exterior of the crate or packaging before signing the delivery receipt. If there is visible damage, ask the driver to note it on the Bill of Lading (BOL) or delivery receipt and take photos before the driver leaves.

Please keep all packaging materials until the issue has been reviewed.

After reviewing the claim, EPOFURNITURE may offer an appropriate solution depending on the nature and severity of the issue, including:

• Replacement parts

• Repair assistance

• Professional repair reimbursement when approved in advance

• Partial refund

• Replacement

• Full refund when appropriate

Verified manufacturing defects, shipping damage, or fulfillment errors caused by EPOFURNITURE are not subject to the standard restocking fee.

Natural Wood Characteristics

Real wood is one of the reasons every EPOFURNITURE table is different.

Natural characteristics such as the following are generally not considered manufacturing defects:

• Variations in wood grain and figure

• Knots and natural markings

• Differences in wood tone and color

• Live edge variations

• Natural voids and mineral streaks

• Small checks or features naturally present in the slab

• Slight differences between photographs and the finished piece

No two pieces of natural wood are identical, even when they come from the same species.

These variations are part of the character of solid wood and are one of the things that make each table unique.

Epoxy Resin Characteristics

Our epoxy resin furniture is handcrafted rather than mass-produced.

Small variations in resin flow, transparency, color, or the transition between resin and wood may naturally occur from one piece to another.

Minor bubbles or small imperfections on the underside of a tabletop may also occur during the resin casting process and are not considered defects when they do not affect the appearance of the finished top surface, structural integrity, or normal use of the table.

Colors may also appear slightly different in person due to lighting, photography, and differences between screens.

If you have specific requirements for both the top and underside of your table, please discuss them with us before approving your custom order.

Wood Movement & Environmental Conditions

Solid wood naturally responds to changes in temperature and humidity.

Small amounts of expansion, contraction, or movement may occur over time, particularly when furniture is exposed to significant changes in indoor humidity.

To help protect your furniture, keep it in a reasonably stable indoor environment and avoid prolonged exposure to excessive moisture, extreme heat, direct heat sources, or unusually dry conditions.

Normal wood movement caused by environmental conditions is not considered a manufacturing defect. This does not apply where an issue is determined to result from a verified manufacturing or workmanship defect.

Unless specifically stated otherwise, EPOFURNITURE furniture is intended for indoor use.

Assembly & Customer-Caused Damage

Damage caused by improper assembly, misuse, unauthorized modification, accidents, improper storage, unsuitable environmental conditions, or failure to follow provided care or assembly instructions is not considered a manufacturing defect.

If you are unsure about assembly, installation, or care, please contact us before proceeding.

We would rather answer a question beforehand than have you risk damaging your furniture.

Refunds

Once an approved return is received, we will inspect the item and notify you of the outcome.

If the refund is approved, the applicable amount will be returned to your original payment method, less any applicable restocking fee, return freight, or other charges disclosed under this policy.

Please allow approximately 5–10 business days after a refund is issued for it to appear on your account. Processing times can vary depending on your bank or payment provider.

Original expedited shipping, special delivery, forklift, white-glove, or other optional service fees are generally non-refundable after those services have been provided.

Production & Delivery Delays

Because custom furniture is made individually, production and delivery dates are estimates rather than exact appointment dates.

Occasional delays may occur because of material availability, production requirements, severe weather, carrier disruptions, holidays, customs or transportation issues, or other circumstances outside our reasonable control.

If we learn that we cannot ship your order within the timeframe we previously provided, we will contact you with updated information and, where required by applicable law, provide available options regarding the delay.

We will not waive or limit any cancellation or refund rights that apply under U.S. law.

Payment Disputes

If something is wrong with your order, please contact us first at support@epofurniture.com.

Most issues involving freight damage, production details, replacement parts, or repairs can be resolved much faster when we can review the situation directly with you.

If a payment dispute or chargeback is filed, EPOFURNITURE may provide relevant order information, design approvals, photographs, production records, shipping records, delivery documentation, and customer communications to the payment provider or financial institution reviewing the case.

Nothing in this section prevents you from exercising rights available through your payment provider or applicable law.

Questions About a Return?

If you have any questions about your order or this policy, contact us:

EPOFURNITURE
Email: support@epofurniture.com
Phone: +1 (786) 753-7777

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM ET

We’re happy to review your order and help you understand the options available.