Shipping & Delivery Policy

At EPOFURNITURE, we know that shipping a handcrafted table is very different from shipping a standard package. Each piece is carefully packed and shipped with furniture freight carriers to help ensure it arrives safely at your home.

Please review the information below before placing your order, especially if you are ordering an oversized table.

Free Shipping

EPOFURNITURE offers free standard shipping to eligible addresses within the contiguous United States.

Free shipping does not apply to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. territories

• Certain remote or limited-access locations

Additional shipping charges may apply to locations that require special delivery arrangements. If your address falls into one of these areas, we will contact you before shipment.

Unloading Your Table

Because our tables are large and heavy, unloading requirements depend on the size of your order.

Tables Under 90 Inches

For tables under 90 inches in length, standard truck unloading is included unless otherwise stated before shipment.

Delivery is generally made to your driveway, curbside, or another safe location accessible to the freight truck.

Tables Over 90 Inches

For tables over 90 inches, customers are generally responsible for arranging unloading.

We recommend having 3–6 capable adults available at the time of delivery, depending on the size and weight of the table.

For especially large or heavy pieces, a forklift or other suitable unloading equipment may be required.

If you would like the freight carrier to arrange additional unloading assistance, please contact us before shipment. Additional carrier fees may apply.

Delivery Access

Our furniture is typically delivered by a large freight truck.

Before delivery, please make sure your address can safely accommodate a freight vehicle.

Delivery may be limited if your location has:

• Narrow roads or driveways

• Steep slopes

• Low bridges or overhead restrictions

• Gated or restricted access

• Road construction

• Weight or vehicle restrictions

• Other conditions that prevent safe truck access

If the truck cannot safely reach your driveway or property, delivery may be made at the nearest safe and accessible location.

Standard freight delivery usually includes one driver only. Drivers are not required to carry furniture into your home, assemble the table, or move it to a specific room unless those services have been arranged separately.

Estimated Delivery Times

Custom Orders

Custom furniture typically requires approximately 8–10 weeks from final design approval to production and delivery.

Because every piece is made individually, production times may vary depending on the wood slab, table size, resin design, customization, and current order volume.

In-Stock Items

In-stock furniture typically arrives within approximately 5–8 weeks, depending on your location and freight carrier availability.

All delivery timelines are estimates and are not guaranteed.

Handcrafted furniture takes time, and occasional delays may occur during production or transportation. If there is a significant change to your estimated timeline, our team will contact you.

Packaging

Large furniture needs serious protection during transportation.

Before shipping, each EPOFURNITURE piece is carefully protected and secured for freight delivery. Table slabs may be wrapped with protective materials and placed inside a heavy-duty wooden crate or other reinforced packaging appropriate for the piece.

Our goal is to protect the wood, resin, edges, and finished surfaces throughout the trip from our workshop to your home.

Before Accepting Your Delivery

Please inspect the outside of the packaging or wooden crate before accepting your shipment.

If you notice visible damage:

1. Take clear photos of the packaging and damaged areas.

2. Ask the driver to note the damage on the delivery receipt or Bill of Lading (BOL).

3. Keep all packaging materials.

4. Contact EPOFURNITURE as soon as possible at support@epofurniture.com.

Please do not discard the crate, packaging, or protective materials until you have inspected your furniture.

If damage is discovered after unpacking, take photos of both the furniture and packaging and contact us as soon as possible so we can review the situation with you.

Order Tracking

Once your order has shipped, we will send you a shipping confirmation with available tracking or freight information.

Freight tracking does not always update as quickly as standard parcel tracking, so there may be a short delay before the carrier's system displays the latest status.

For large furniture deliveries, the freight carrier may also contact you to coordinate or confirm delivery.

Changing Your Delivery Address

Please carefully review your shipping address before completing your order.

If you need to make a change, contact us at support@epofurniture.com as soon as possible.

We can usually update the delivery address before an order ships. However, once your furniture has been handed over to the freight carrier, we cannot guarantee that an address change will be possible.

Additional carrier charges resulting from an address change after shipment may be the customer's responsibility.

Delivery Delays

While we do our best to keep every order on schedule, delays can occasionally happen due to circumstances outside our control, including:

• Severe weather

• Freight carrier delays

• Transportation disruptions

• Holidays

• Road conditions

• Remote delivery locations

• Unexpected production delays

If your order appears to be delayed or you have questions about your delivery, please contact us at support@epofurniture.com.

We will be happy to check the status of your shipment and help however we can.

---

Questions about shipping or delivery?

Email us at support@epofurniture.com and our team will be happy to help.